Booking Process

Customers interested in booking a tour with SMS Tour Holiday are required to fill out a comprehensive booking form. This form typically includes essential details such as the customer's name, contact information, tour preferences (dates, destinations, package options), and any special requests or requirements they may have. This information is crucial for our team to understand the customer's needs and preferences accurately. Once the form is submitted, our dedicated booking team reviews the details provided and reaches out to the customer to confirm the information and discuss further arrangements. This personal interaction helps ensure that all aspects of the booking are tailored to the customer's preferences and expectations.

Booking Confirmation

After the tour details are finalized and agreed upon between the customer and SMS Tour Holiday, a deposit is required to secure the booking. This deposit typically amounts to half of the total cost of the tour package. By submitting this deposit, customers confirm their commitment to the booking, and SMS Tour Holiday can proceed with the necessary arrangements, including securing accommodations, transportation, and any additional services included in the tour package. This deposit is an important part of the booking process, as it helps mitigate the risk of last-minute cancellations and ensures that resources are allocated efficiently to fulfill the customer's booking requirements.

Cancellation Policy

24 Hours Notice: SMS Tour Holiday understands that unforeseen circumstances may arise, necessitating the cancellation of a booked tour. To accommodate such situations, customers are allowed to cancel their tour booking, provided that they notify SMS Tour Holiday at least 24 hours before the scheduled departure time. This advanced notice gives SMS Tour Holiday sufficient time to adjust their operational plans and potentially fill the vacated spot on the tour. In such cases, the deposit amount paid by the customer will be fully refunded, demonstrating SMS Tour Holiday's commitment to customer satisfaction and fairness in its cancellation policies.

Cancellation within 24 Hours

In situations where a cancellation is made within 24 hours of the scheduled departure time, the deposit amount becomes non-refundable. This policy is implemented due to the significant operational and logistical arrangements that are typically finalized in the final hours leading up to the tour departure. These arrangements may include securing transportation, confirming accommodations, and coordinating with tour guides and vendors. By making the deposit non-refundable within this timeframe, SMS Tour Holiday aims to mitigate the potential financial impact of last-minute cancellations on its operations while still allowing customers the flexibility to cancel their booking with sufficient notice.

GST Charges

Goods and Services Tax (GST) charges are included in the total cost of all tour packages offered by SMS Tour Holiday. This means that customers will not incur any additional GST charges beyond the quoted price of the tour package. By including GST charges upfront in the total cost, SMS Tour Holiday ensures transparency in its pricing and simplifies the booking process for customers, who can rest assured that the price they see is the price they pay, with no hidden fees or surprises.
Overall, these detailed payment policies reflect SMS Tour Holiday's commitment to providing customers with a transparent, fair, and flexible booking experience while also managing its operational and financial considerations effectively.